Forms and direct messages
Contact details and the information needed for the request you choose to submit.
Legal · Website privacy
How information moves through Roshan Water’s public website forms and contact routes.
This policy retains its February 21, 2021 policy date. The current processing inventory reflects application code checked on August 1, 2026 and requires owner or legal review before it can be treated as approved policy language.
At a glance
This summary helps you navigate. The full sections below provide the controlling detail and any approval boundaries.
Contact details and the information needed for the request you choose to submit.
Route the request, reply, support the relationship, and maintain the submission record.
D1 storage, Turnstile verification, and conditional email or quote-notification delivery.
The application marks a date one year after receipt; that marker does not itself delete the record.
Same-origin validation, bot verification when configured, and authenticated administration.
Send privacy questions directly to the contact email published by Roshan Water.
What this policy covers—and what was verified separately in the current application.
This Privacy Policy applies to the Roshan Water website at roshanwater.com, the public forms provided on the website, and information you send directly to Roshan Water through the published contact channels.
This policy is dated February 21, 2021. The processing inventory on this page reflects a review of the website application code on August 1, 2026. That implementation check is not a new legal effective date and does not replace owner or legal approval of the policy.
The fields depend on the form or contact route you choose.
Roshan Water may ask for information that can be used to contact or identify you when you submit a website form or communicate directly with the company. Required and optional fields are identified on each form.
The verified form purpose is to receive, route, review, and respond to the request.
Roshan Water uses submitted information to respond to requests, route inquiries to the relevant conversation, support product and business relationships, provide requested materials, and maintain appropriate website-submission records.
Form consent records that you agreed Roshan Water may use the information to respond to the specific request. This page does not introduce broader marketing or profiling uses.
Accepted form submissions are stored before notification delivery is attempted.
After server-side validation, accepted public-form submissions are stored in a Cloudflare D1 database. The stored record includes the submitted fields, consent, submission type, status, timestamps, and an assigned retention-review date. The Turnstile token is removed before the submission payload is stored.
The application provides an administrative submission inbox for internal review. Production access is designed to require an authenticated Cloudflare Access identity. Authorized users can review the record and update its workflow status.
Notification channels run only when their production configuration is present.
When website email delivery and a staff recipient are configured, the application may send the submitted fields to Roshan Water staff and may send a receipt email to the visitor. Delivery identifiers, status, attempts, and limited error information are recorded with the submission.
For product quote requests only, the application may also send selected request details to a configured Roshan Water Telegram chat. Generic contact, replacement-kit, career, and guide requests are not configured for Telegram delivery in the reviewed code.
Cloudflare and any configured email or messaging provider process information as needed to host the website, store the submission, verify the request, or deliver a notification. Provider processing is also governed by the provider’s own applicable terms and privacy information.
Configured public forms use Cloudflare Turnstile to distinguish valid requests from automated abuse.
When Turnstile is configured, the form loads a widget from challenges.cloudflare.com and receives a short-lived verification token. The Roshan Water server sends that token, a random validation identifier, and—when available—the request’s CF-Connecting-IP value to Cloudflare’s Siteverify API before accepting the form.
Cloudflare describes Turnstile as processing browser and request signals for bot detection and service improvement. Roshan Water does not store the Turnstile token in the form-submission payload.
A one-year application marker supports review but is not an automatic purge operation.
The application assigns each accepted form submission a retention-review date one year after receipt. The current code does not automatically delete the record when that date arrives, so this policy does not promise automatic one-year deletion.
A specific deletion schedule or request procedure requires owner and legal confirmation together with an enforceable operational process. You may contact Roshan Water about a specific submission using the privacy contact below; this page does not promise a particular outcome or response period.
The application includes specific controls, but no online system can offer absolute security.
The reviewed application validates same-origin form requests, verifies Turnstile tokens when configured, stores accepted submissions in D1, and restricts the production administration surface through authenticated access controls.
No internet transmission or electronic storage method is completely secure. Absolute security cannot be guaranteed.
A destination outside roshanwater.com operates under its own practices.
The website may link to services not operated by Roshan Water. Roshan Water does not control and is not responsible for third-party content, privacy policies, or practices. Review the privacy information of each external service you visit.
The website is not directed to anyone under 18.
The website is not directed to anyone under 18. Roshan Water does not knowingly collect personal information from children. A parent or guardian who believes a child has provided information should contact Roshan Water so it can be reviewed and deleted where appropriate.
Revisions are posted on this page.
Roshan Water may update this Privacy Policy from time to time by posting a revised version on this page. Changes are effective when posted unless otherwise stated. A revised effective or reviewed date should be published only after the corresponding policy has been approved.
Use the verified company contact for a question about this page or a specific submission.
Include enough context to identify the relevant form or message. This page does not promise a specific outcome or response period.